All new items will appear in a Menu Section named New Items from your POS. Check this section for new items. New items are not automatically visible to customers after a sync. You will need to show your Item Library and add the new items to the appropriate menu sections manually.
For some POS systems once you update/add items in your POS System the POS sends ToGo an updated menu file. Check to see if this updated file has been received by ToGo.
Login to Order Cloud
Select Manage Stores
Select the Location
Select the Admin tab
In the POS Configuration section if the POS sends a menu (raw data) file to OrderCloud for the sync you will see a date/time stamp under Raw Menu Data
Make sure this has been updated with at least the last date you made changes to the menu on your POS.
This Raw Menu Data file must be updated with the changes for the sync to get the changes and apply them. If there is no date/time entry then your POS does not send us data, we pull data directly.
Were the items ever marked as inactive in your POS or on OrderCloud?
The sync will not re-activate inactive items. Follow the steps to check your Item Library for Inactive Items.
Login to Order Cloud
Select Manage Stores
Select the Location
Select the Menu
Under the Item Library section select Show Items
Scroll to the bottom of the list and activate the button Show Inactive Items
Search for an item by using Control F to bring up a search window.
If the item is inactive, open the item and click the button to make active