All new items will appear in a Menu Section named New Items from your POS. Check this section for new items.

For some POS systems once you update/add items in your POS System the POS sends ToGo an updated menu file. Check to see if this updated file has been received by ToGo.

  1. Login to Order Cloud

  2. Select Manage Stores

  3. Select the Location

  4. Select the Admin tab

  5. In the POS Configuration section if the POS sends a menu (raw data) file to OrderCloud for the sync you will see a date/time stamp under Raw Menu Data

  6. Make sure this has been updated with at least the last date you made changes to the menu on your POS.

This Raw Menu Data file must be updated with the changes for the sync to get the changes and apply them. If there is no date/time entry then your POS does not send us data, we pull data directly.

Were the items ever marked as inactive in your POS or on OrderCloud?

The sync will not re-activate inactive items. Follow the steps to check your Item Library for Inactive Items.

  1. Login to Order Cloud

  2. Select Manage Stores

  3. Select the Location

  4. Select the Menu

  5. Under the Item Library section select Show Items

  6. Scroll to the bottom of the list and activate the button Show Inactive Items

  7. Search for an item by using Control F to bring up a search window.

  8. If the item is inactive, open the item and click the button to make active

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