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DINERWARE - Order Integration failed
DINERWARE - Order Integration failed

failure, not printing

Written by ToGo Technologies
Updated over a week ago

If all orders are failing check on the Dinerware system that the TIM (ToGo Integration Module) is running. If no, start. If yes try restarting.

Are you having issues with your Internet connection? An internet connection is required to send orders from ToGo to your POS.

If all of the above have been checked and integration is still failing contact

It is best to supply the TIM logs for support to be able to research and find the issues.

Finding and sending TIM Logs

The TIM (ToGo Integration Module) "logs" folder is located in the TIM installation directory, usually located on the C: drive though you can get the exact location by right clicking on "TGO Integration" in the Windows "services.msc" app and then select properties, the location of the installation directory is then listed.

In Windows you can right click on the TIM "logs" folder and select send to > compressed (zipped) folder to the file a smaller size.


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