Check the Integration ID on your Promo in OrderCloud. It must be typed EXACTLY like it is on Square. *Note: you may define a 100% discount, but Square will not recognize if you define a maximum amount to be discounted.

To Check the Integration ID on a promo

  1. Login to OrderCloud

  2. Select Engagements

  3. Under the Active Promotions section, Select the Promo

  4. View the Integration ID and change if needed

  5. Select Save Promo


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