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INTEGRATION GUIDES, FAQ
Dinerware - Features With OrderCloud Integration
Dinerware - Features With OrderCloud Integration

Dinerware POS, features, options

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Written by ToGo Technologies
Updated over a week ago

Features which can or cannot be used with your Dinerware POS and OrderCloud integration

Order Types

Order Type - Takeout

YES

Order Type - Drive Thru

YES

Order Type - Delivery

YES

Catering for Pickup

YES

Catering for Delivery

YES

Order from the Table

YES

Curbside

YES

Vehicle Make/Model & Color

If used the customer name does not show on POS only the Vehicle Make/Model & Color

Pickup/Delivery Day/Time

If used the customer name does not show on POS only the Vehicle Make/Model & Color

Miscellaneous Features

Calculate Total on POS?

NO

Can the order be sent to the POS as an Open Ticket

Only if it is a Pay At the Register and not a credit card payment on Order Cloud

Use the Who Is This For field in OrderCloud

YES - appears as comment

Can Promo Codes be used?

Promos can be used, however on Dinerware it would need to be manually applied

Can Convenience Fee on OrderCloud be used?

Dinerware does not support

Can the Surcharge on Order Cloud be used?

Dinerware does not support

Is the a Loyalty program that can be used with OrderCloud and my POS?

Not currently

Is there a Gift Card that can be used with OrderCloud and my POS?

Not currently

What information will be added to OrderCloud during the initial setup (Menu Import) and later Menu Synchronization (Sync)

Categories / Sections

During initial setup/import the Sections and Items will import

ITEM INFORMATION

Item Name

The Item name will be added during the first Import of your system and on any New Items. The item name will not be updated with a sync

Alt Name

YES

Description

NO - Can be added manually

Image URL

NO - Can be added manually

Multiple Sizes/PLUs

NO - Can be added manually but disappears after Menu Sync

Price Tables - only Price 1 is used

NO

86'd items on POS

NO - Can be manually 86'd on OrderCloud

Items on POS set from inactive to Active

NO - Can be manually updated

Price

YES

PLU

This is used as the identifying number/name that will be used to identify items between OrderCloud and your POS

Minimum Quantity

Import Only

Daily Availability

NO - cannot be pulled from POS but can be set manually on OrderCloud

Modifier Group Assignment

YES

Filter Family Groups/Categories on Import

NO

MODIFIER GROUPS INFORMATION

Modifier Group Name

The Group Name will be added during the initial import, the sync will not update this name, unless it is a new Modifier Group

Required/Optional

During the original import the required or optional status will be added, the sync will not change this unless it is a new Modifier Group

Max Allowed

NO - must be manually set

What Order Information will be sent from OrderCloud to my POS

Delivery Fee

Displays as a comment

Delivery Address Special Instructions

Using a PLU for a Delivery Item

Tip

YES

Order ID

YES

Customer Name

YES

Customer Phone Number

YES

Order Type

YES

Pickup Time

YES

Employee ID

YES - the ID setup in Dinerware for ToGo

Memo/Comment Item Number

YES

Memo/Comment - Only Parent Item Number

YES

4/15/2021

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