Features which can or cannot be used with your Dinerware POS and OrderCloud integration
Order Types
Order Type - Takeout | YES |
Order Type - Drive Thru | YES |
Order Type - Delivery | YES |
Catering for Pickup | YES |
Catering for Delivery | YES |
Order from the Table | YES |
Curbside | YES |
Vehicle Make/Model & Color | If used the customer name does not show on POS only the Vehicle Make/Model & Color |
Pickup/Delivery Day/Time | If used the customer name does not show on POS only the Vehicle Make/Model & Color |
Miscellaneous Features
Calculate Total on POS? | NO |
Can the order be sent to the POS as an Open Ticket | Only if it is a Pay At the Register and not a credit card payment on Order Cloud |
Use the Who Is This For field in OrderCloud | YES - appears as comment |
Can Promo Codes be used? | Promos can be used, however on Dinerware it would need to be manually applied |
Can Convenience Fee on OrderCloud be used? | Convenience fees must be configured as items in Dinerware and imported into the Item Library in Order Cloud, where the PLU can be retrieved. The Convenience fee must include the POS ID and have "Open Item" checked. |
Can the Surcharge on Order Cloud be used? | The Surcharge must be configured as an item in Dinerware with "Item has unique price" unchecked and then imported into the Item Library in Order Cloud, where the PLU can be retrieved. The Convenience fee must include the POS ID and have "Open Item" checked. |
Is the a Loyalty program that can be used with OrderCloud and my POS? | Not currently |
Is there a Gift Card that can be used with OrderCloud and my POS? | Not currently |
What information will be added to OrderCloud during the initial setup (Menu Import) and later Menu Synchronization (Sync)
Categories / Sections | During initial setup/import the Sections and Items will import |
ITEM INFORMATION |
|
Item Name | The Item name will be added during the first Import of your system and on any New Items. The item name will not be updated with a sync |
Alt Name | YES |
Description | NO - Can be added manually |
Image URL | NO - Can be added manually |
Multiple Sizes/PLUs | NO - Can be added manually but disappears after Menu Sync |
Price Tables - only Price 1 is used | NO |
86'd items on POS | NO - Can be manually 86'd on OrderCloud |
Items on POS set from inactive to Active | NO - Can be manually updated |
Price | YES |
PLU | This is used as the identifying number/name that will be used to identify items between OrderCloud and your POS |
Minimum Quantity | Import Only |
Daily Availability | NO - cannot be pulled from POS but can be set manually on OrderCloud |
Modifier Group Assignment | YES |
Filter Family Groups/Categories on Import | NO |
MODIFIER GROUPS INFORMATION |
|
Modifier Group Name | The Group Name will be added during the initial import, the sync will not update this name, unless it is a new Modifier Group |
Required/Optional | During the original import the required or optional status will be added, the sync will not change this unless it is a new Modifier Group |
Max Allowed | NO - must be manually set |
What Order Information will be sent from OrderCloud to my POS
Delivery Fee | Displays as a comment |
Delivery Address Special Instructions | Using a PLU for a Delivery Item |
Tip | YES |
Order ID | YES |
Customer Name | YES |
Customer Phone Number | YES |
Order Type | YES |
Pickup Time | YES |
Employee ID | YES - the ID setup in Dinerware for ToGo |
Memo/Comment Item Number | YES |
Memo/Comment - Only Parent Item Number | YES |
4/15/2021