Partial refunds can be processed on Orders with the exception of those orders paid for with Loyalty, Gift Card or Meal Plan.

Steps for Processing a Partial Refund

  1. Login to OrderCloud

  2. Select Manage Stores

  3. Select the Location

  4. On the Orders tab locate the Order

  5. Select the drop down arrow next to the Order

  6. Select Refund

  7. Select Partial Refund

  8. Type in the Subtotal Amount to Refund - the system will automatically calculate the tax on the subtotal amount. If any percentage amounts of tip or surcharge where applied to the sale those will be calculated and refunded based on the subtotal amount also.

  9. Review the total to be refunded and when correct select Process Refund

NOTE: Orders over 30 days old cannot be refunded.


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