Customers have the ability to enter Special Instructions for items on their order.
To hide the Special Instructions
Login to OrderCloud, select Manage Stores, select the Location and select your Menu.
Select the Menu Settings Tab.
Under Settings, deselect Allow Special Instructions. If you want this hidden, it should be Gray not Orange.
To make changes to Special Instructions
Login to OrderCloud, select Manage Stores, select the Location, select the Admin tab.
Under the section Menu Management the entry for Special Instructions can be edited to allow for more space to add instructions or set to 0 to not allow an entry.
Learn more about Special Instructions