Backup Notifications occur when the order fails to Integrate into your POS System. If the POS integration does not occur you will get a backup notification via either a phone call or text based on what was set up in OrderCloud.
Backup Notifications are located on the Location Home Tab in OrderCloud.
I AM getting my orders in the POS but still getting notifications.
If OrderCloud does not receive a response from your POS that the integration was successful you will receive a backup notification.