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FAQ

Frequently Asked Questions

64 articles
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Written by Jim Spadafore and ToGo Technologies

How to Restart the TIM (ToGo Integration Module) in ToGo

restart TIM
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Written by Jim Spadafore. Updated over a week ago

Heartland Gift - Customers Paying with Gift Cards

pay with gift card, heartland gift, use giftcard
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Written by Jim Spadafore. Updated over a week ago

Retrieving TIM Logs for Troubleshooting

TIM Log, ToGo Integration Module, Logs folder, troubleshooting
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Written by Jim Spadafore. Updated over a week ago

Can I have multiple tax rates based on item?

Tax Rates, Tax Exempt items, Item Level Taxing, Multi Taxes
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Written by Jim Spadafore. Updated over a week ago

My phone number is incorrect on my ordering page?

Restaurant phone number, receipt, web page
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Written by ToGo Technologies. Updated over a week ago

Can I change the color schemes, fonts, background?

Web page
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Written by ToGo Technologies. Updated over a week ago

Can I change the Terms of Service and Privacy Policy?

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Written by ToGo Technologies. Updated over a week ago

What is the ADA logo on my page and why is it there?

ADA logo, ADA
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Written by ToGo Technologies. Updated over a week ago

Can I change customer pickup times to list in increments of 15 instead of 5 minutes?

pickup times
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Written by ToGo Technologies. Updated over a week ago

Orders are integrating to the POS but not printing

printing orders
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Written by ToGo Technologies. Updated over a week ago

Where does the Message of the Day appear?

Message of the Day
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Written by ToGo Technologies. Updated over a week ago

How do I show closed for specific days like Holidays?

Holidays
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Written by ToGo Technologies. Updated over a week ago

Use I'm Here link for Customer Arrival notification on FreshKDS

I'm Here, Customer Arrival, notification FreshKDS
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Written by ToGo Technologies. Updated over a week ago

How do I set up Pickup,Curbside, Drive Thru or Receipt messages or instructions?

Confirmation messages, instructions.
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Written by ToGo Technologies. Updated over a week ago

Print Customer Arrival, I'm Here, for ToGo Printer

Customer Arrival, I'm Here, Arrived
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Written by ToGo Technologies. Updated over a week ago

I don't want my customers to be able to order now for pickup later in the day.

Order now for pickup later
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Written by ToGo Technologies. Updated over a week ago

I want to use ASAP ordering

ASAP Ordering
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Written by ToGo Technologies. Updated over a week ago

Can I change my printer settings per order Type?

ToGo Printer, POS Printer
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Written by ToGo Technologies. Updated over a week ago

I have items not available to order all day

Item availability
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Written by ToGo Technologies. Updated over a week ago

Our location is in Canada how do I enter the address?

Canada Address
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Written by ToGo Technologies. Updated over a week ago

How can I limit how many days in advance my customers can order?

Days in advance
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Written by ToGo Technologies. Updated over a week ago

How do I turn off Online Ordering?

Deactivate, turn off , close, Online Ordering
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Written by ToGo Technologies. Updated over a week ago

Menu Start Dates and End Dates

Setting Start and End Dates on menus, holiday menus
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Written by ToGo Technologies. Updated over a week ago

Do I need to set backup notifications?

Backup Notifications
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Written by ToGo Technologies. Updated over a week ago

Why are my menus showing up that are NOT available during that time?

Unavailable menus displaying
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Written by ToGo Technologies. Updated over a week ago

What is email setup on Order Cloud in Location Home tab?

Email setup in Location
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Written by ToGo Technologies. Updated over a week ago

Why am I not receiving backup notifications, when my orders are not integrating to the POS?

Not receiving backup notifications
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Written by ToGo Technologies. Updated over a week ago

How do I change my URL that the logo and "done" button redirects customers to?

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Written by ToGo Technologies. Updated over a week ago

What is the difference between US Mountain Standard Time and Mountain Standard Time?

Mountain Time Zone
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Written by ToGo Technologies. Updated over a week ago

How do I set up Backup Notifications, when do i receive Backup Notifications?

Backup Notifications
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Written by ToGo Technologies. Updated over a week ago

Can I advertise a promo code on my ordering page?

Advertise Promo Code on Order Entry
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Written by ToGo Technologies. Updated over a week ago

What do I enter in Unit ID in OrderCloud

Unit ID
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Written by ToGo Technologies. Updated over a week ago

How long does it take after I change the instructions for confirmation receipts to appear on confirmations?

Confirmation receipt change timing
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Written by ToGo Technologies. Updated over a week ago

How do I change my default tax rate?

Changing tax rate
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Written by ToGo Technologies. Updated over a week ago

How can I see who has made changes to my account?

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Written by ToGo Technologies. Updated over a week ago

How can I see who has access to my account?

OrderCloud User List
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Written by ToGo Technologies. Updated over a week ago

What internet browser can I use?

Internet Browser
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Written by ToGo Technologies. Updated over a week ago

HOURS

4 articles
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Written by ToGo Technologies

WAIT TIME / PREP TIME

6 articles
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Written by ToGo Technologies

ORDERCLOUD USERS / LOGIN

13 articles
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Written by ToGo Technologies

I'm Here - Customer Arrival Nofications

4 articles
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Written by ToGo Technologies