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Advice and answers from the ToGo Technologies Team

Search results for:refund
Can I partially refund an Order?
partial refund, refund item… of those paid for with Loyalty, Gift Card, Offers, or Meal Plan Steps for processing a partial refund
How long does a refund take to appear on the Customers account?
Refund to customer, refund timing… When a refund is processed on ToGo it is sent to the credit card processor and then on to the customers
Steps for processing a Refund
Refund… Steps for Processing a Refund… On the Orders tab locate the Order Select the drop down arrow next to the Order Select Refund
What is the difference between refund and cancel?
refund, cancel… Selecting the refund button allows you to refund all or a partial amount of the sale… If the customer's card has already been charged it will automatically refund the customer
I need to do a partial refund but I only see a Cancel button
Partial refund… until after the pickup time then the Refund button will appear… At that time you can process the Partial Refund
Can I give a percentage off refund?
Partial refund… You will need to manually calculate the how much to refund from the subtotal and apply as a partial refund… You can process a partial refund. There is not a specific option for a percentage off
Steps for processing a Partial Refund?
Partial refund… Select Partial Refund Type in the Subtotal Amount to Refund - the system will automatically… Steps for Processing a Partial Refund
How old of an order can I refund?
Refund age of order… Refunds can only be processed on orders charged within the last 30 days… Learn more about Refunds 4/15/2021
How do I cancel an Order?
Cancel order, refund… If a Cancel button is not available the order can be refunded by selecting the Refund button
Do I do a refund in my POS?
refunds, POS… Refund on the POS will only adjust your sales numbers, the actual refund back to the customers card need… In this case, Square is the credit card processor, so you will refund orders from your Square account