Your POS (Point of Sale) printer settings for ToGo Orders are controlled by your POS system. Refer to your POS Dealer to make changes.

ToGo offers a printer to purchase for the use of printing the ToGo Orders exclusively. There are options under the Order Types which can be adjusted by Order Type.

The timing of sending orders to the printer defaults to Wait/Prep Time for the Order Type or you can choose to Send to ToGo Printer Immediately. The option to Send SMS When Printing is also available by Order Type. Send SMS When Printing is used with the option to Print Customer Arrival. This will send a text with a link for the customer to select when they arrive at your location. Selecting this link will send an Arrival notice to the printer with the Order Number

Setup - Send to ToGo Printer Immediately

  1. Login to OrderCloud

  2. Select Manage Stores

  3. Select the Location

  4. Under Order Types select the Order Type

  5. Select Send ToGo Printer Immediately

  6. Select Save Order Type Rule

Additional printer settings for this printer can be found in the Admin page of the Location on OrderCloud.

Setup - Send SMS When Printing

  1. Login to OrderCloud

  2. Select Manage Stores

  3. Select the Location

  4. Under Order Types select the Order Type

  5. Select Send SMS When Printing

  6. Select Save Order Type Rule

  7. On the Location Home tab under ToGo Printers

  8. Select the printer by clicking on the name

  9. Turn Print Customer Arrival on

  10. Select Save Printer

  11. Select the Save button on the Location Home tab at the bottom of Demographics section.

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