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FAQ

Frequently Asked Questions

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66 articles in this collection
Written by ToGo Technologies and Mary Beth Ayers

How to Restart the TIM (ToGo Integration Module) in ToGo

restart TIM
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Written by Mary Beth Ayers
Updated over a week ago

Heartland Gift - Customers Paying with Gift Cards

pay with gift card, heartland gift, use giftcard
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Written by Mary Beth Ayers
Updated over a week ago

Retrieving TIM Logs for Troubleshooting

TIM Log, ToGo Integration Module, Logs folder, troubleshooting
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Written by Mary Beth Ayers
Updated over a week ago

Can I have multiple tax rates based on item?

Tax Rates, Tax Exempt items, Item Level Taxing, Multi Taxes
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Written by Mary Beth Ayers
Updated over a week ago

My phone number is incorrect on my ordering page?

Restaurant phone number, receipt, web page
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Written by ToGo Technologies
Updated over a week ago

Can I change the color schemes, fonts, background?

Web page
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Written by ToGo Technologies
Updated over a week ago

Can I change the Terms of Service and Privacy Policy?

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Written by ToGo Technologies
Updated over a week ago

What is the ADA logo on my page and why is it there?

ADA logo, ADA
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Written by ToGo Technologies
Updated over a week ago

Can I change customer pickup times to list in increments of 15 instead of 5 minutes?

pickup times
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Written by ToGo Technologies
Updated over a week ago

Orders are integrating to the POS but not printing

printing orders
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Written by ToGo Technologies
Updated over a week ago

Can I setup drop-off points for my customers to choose to pick up orders?

Order Pickup selection, drop off points
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Written by ToGo Technologies
Updated over a week ago

Where does the Message of the Day appear?

Message of the Day
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Written by ToGo Technologies
Updated over a week ago

How do I show closed for specific days like Holidays?

Holidays
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Written by ToGo Technologies
Updated over a week ago

Use I'm Here link for Customer Arrival notification on FreshKDS

I'm Here, Customer Arrival, notification FreshKDS
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Written by ToGo Technologies
Updated over a week ago

How do I set up Pickup,Curbside, Drive Thru or Receipt messages or instructions?

Confirmation messages, instructions.
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Written by ToGo Technologies
Updated over a week ago

Print Customer Arrival, I'm Here, for ToGo Printer

Customer Arrival, I'm Here, Arrived
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Written by ToGo Technologies
Updated over a week ago

I don't want my customers to be able to order now for pickup later in the day.

Order now for pickup later
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Written by ToGo Technologies
Updated over a week ago

ToGo Printer Features & Setup

Request ToGo Printer, Setup ToGo Printer, new ToGo Printer
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Written by ToGo Technologies
Updated over a week ago

I want to use ASAP ordering

ASAP Ordering
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Written by ToGo Technologies
Updated over a week ago

Can I change my printer settings per order Type?

ToGo Printer, POS Printer
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Written by ToGo Technologies
Updated over a week ago

I have items not available to order all day

Item availability
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Written by ToGo Technologies
Updated over a week ago

Our location is in Canada how do I enter the address?

Canada Address
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Written by ToGo Technologies
Updated over a week ago

How can I limit how many days in advance my customers can order?

Days in advance
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Written by ToGo Technologies
Updated over a week ago

How do I turn off Online Ordering?

Deactivate, turn off , close, Online Ordering
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Written by ToGo Technologies
Updated over a week ago

Menu Start Dates and End Dates

Setting Start and End Dates on menus, holiday menus
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Written by ToGo Technologies
Updated over a week ago

Do I need to set backup notifications?

Backup Notifications
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Written by ToGo Technologies
Updated over a week ago

Why are my menus showing up that are NOT available during that time?

Unavailable menus displaying
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Written by ToGo Technologies
Updated over a week ago

What is email setup on Order Cloud in Location Home tab?

Email setup in Location
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Written by ToGo Technologies
Updated over a week ago

Why am I not receiving backup notifications, when my orders are not integrating to the POS?

Not receiving backup notifications
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Written by ToGo Technologies
Updated over a week ago

How do I change my URL that the logo and "done" button redirects customers to?

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Written by ToGo Technologies
Updated over a week ago

What is the difference between US Mountain Standard Time and Mountain Standard Time?

Mountain Time Zone
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Written by ToGo Technologies
Updated over a week ago

How do I set up Backup Notifications, when do i receive Backup Notifications?

Backup Notifications
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Written by ToGo Technologies
Updated over a week ago

Can I advertise a promo code on my ordering page?

Advertise Promo Code on Order Entry
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Written by ToGo Technologies
Updated over a week ago

What do I enter in Unit ID in OrderCloud

Unit ID
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Written by ToGo Technologies
Updated over a week ago

How long does it take after I change the instructions for confirmation receipts to appear on confirmations?

Confirmation receipt change timing
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Written by ToGo Technologies
Updated over a week ago

How do I change my default tax rate?

Changing tax rate
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Written by ToGo Technologies
Updated over a week ago

How can I see who has made changes to my account?

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Written by ToGo Technologies
Updated over a week ago

How can I see who has access to my account?

OrderCloud User List
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Written by ToGo Technologies
Updated over a week ago

What internet browser can I use?

Internet Browser
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Written by ToGo Technologies
Updated over a week ago
HOURS

How do I set limited Hours for a Holiday?

Limited hours for day
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Written by ToGo Technologies
Updated over a week ago

How do you add, edit Day or Hours for menus?

Hours
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Written by ToGo Technologies
Updated over a week ago

What is Additional Wait time in Hours?

Additional Wait Time
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Written by ToGo Technologies
Updated over a week ago

Our Restaurant closes in the middle of the day. How do I reflect that in my hours?

Split Hours
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Written by ToGo Technologies
Updated over a week ago
WAIT TIME / PREP TIME

What is the difference between prep time and wait time?

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Written by ToGo Technologies
Updated over a week ago

Can different menus have different wait/prep times?

Different Wait/Prep Times on Menus
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Written by ToGo Technologies
Updated over a week ago

What is Standard Wait Time under Order Types?

Standard Wait Times
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Written by ToGo Technologies
Updated over a week ago

What is Large Order Wait Time?

Large Order Wait Time
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Written by ToGo Technologies
Updated over a week ago

Can I update my wait times on the fly?

Can I update wait times during the day
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Written by ToGo Technologies
Updated over a week ago

How do I add Additional Wait time for busy periods?

Add Additional Wait Time
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Written by ToGo Technologies
Updated over a week ago
ORDERCLOUD USERS / LOGIN

How many Users/Logins can we have for our account?

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Written by ToGo Technologies
Updated over a week ago

I forgot or need to reset my password

Password reset
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Written by ToGo Technologies
Updated over a week ago

Can we create a general login account for multiple users to use?

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Written by ToGo Technologies
Updated over a week ago

OrderCloud User Permission Levels & Access

OrderCloud Permission Levels, OrderCloud users, Roles, access
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Written by ToGo Technologies
Updated over a week ago

I am getting the error "Unauthorized. You do not have permission to access this area of the site"

I am getting an Unauthorized Error
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Written by ToGo Technologies
Updated over a week ago

Where do I login to Order Cloud?

Where do I login to Order Cloud?
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Written by ToGo Technologies
Updated over a week ago

Can I change my email address associated with my OrderCloud Login?

Can I change login?
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Written by ToGo Technologies
Updated over a week ago

Can I have access to multiple merchant accounts?

Multiple merchant account access
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Written by ToGo Technologies
Updated over a week ago

Can a user have access to multiple locations?

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Written by ToGo Technologies
Updated over a week ago

How do I get an Order Cloud login?

Accessing Order Cloud
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Written by ToGo Technologies
Updated over a week ago

How do I add, edit, remove User Login on Order Cloud?

Add, edit, remove Users login
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Written by ToGo Technologies
Updated over a week ago

What are the password requirements?

Password requirements
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Written by ToGo Technologies
Updated over a week ago

Do I have to login to OrderCloud on my computer at my restaurant?

Where can I login to OrderCloud from?
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Written by ToGo Technologies
Updated over a week ago
I'm Here - Customer Arrival Nofications

What is the I'm Here feature?

I'm Here
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Written by ToGo Technologies
Updated over a week ago

How do I set up the I'm Here feature in FreshKDS?

FreshKDS I'm Here - Customer Arrival
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Written by ToGo Technologies
Updated over a week ago

Setting up I'm Here - Customer Arrival feature for ToGo Printer

I'm Here ToGo Printer setup
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Written by ToGo Technologies
Updated over a week ago

What does Customer Arrival mean in the ToGo Printer section?

Customer Arrival - I'm Here
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Written by ToGo Technologies
Updated over a week ago