FAQ
Frequently Asked Questions
By ToGo and 1 other2 authors65 articles
- How to Restart the TIM (ToGo Integration Module) in ToGo
- Heartland Gift - Customers Paying with Gift Cards
- Retrieving TIM Logs for Troubleshooting
- Can I have multiple tax rates based on item?
- My phone number is incorrect on my ordering page?
- Can I change the color schemes, fonts, background?
- Can I change the Terms of Service and Privacy Policy?
- What is the ADA logo on my page and why is it there?
- Can I change customer pickup times to list in increments of 15 instead of 5 minutes?
- Orders are integrating to the POS but not printing
- Where does the Message of the Day appear?
- How do I show closed for specific days like Holidays?
- Use I'm Here link for Customer Arrival notification on FreshKDS
- How do I set up Pickup,Curbside, Drive Thru or Receipt messages or instructions?
- Print Customer Arrival, I'm Here, for ToGo Printer
- I don't want my customers to be able to order now for pickup later in the day.
- I want to use ASAP ordering
- Can I change my printer settings per order Type?
- I have items not available to order all day
- Our location is in Canada how do I enter the address?
- How can I limit how many days in advance my customers can order?
- How do I turn off Online Ordering?
- Menu Start Dates and End Dates
- Do I need to set backup notifications?
- Why are my menus showing up that are NOT available during that time?
- What is email setup on Order Cloud in Location Home tab?
- Why am I not receiving backup notifications, when my orders are not integrating to the POS?
- How do I change my URL that the logo and "done" button redirects customers to?
- What is the difference between US Mountain Standard Time and Mountain Standard Time?
- How do I set up Backup Notifications, when do i receive Backup Notifications?
- Can I advertise a promo code on my ordering page?
- What do I enter in Unit ID in OrderCloud
- How long does it take after I change the instructions for confirmation receipts to appear on confirmations?
- How do I change my default tax rate?
- How can I see who has made changes to my account?
- How can I see who has access to my account?
- What internet browser can I use?
- Contact Support
- How many Users/Logins can we have for our account?
- I forgot or need to reset my password
- Can we create a general login account for multiple users to use?
- OrderCloud User Permission Levels & Access
- I am getting the error "Unauthorized. You do not have permission to access this area of the site"
- Where do I login to Order Cloud?
- Can I change my email address associated with my OrderCloud Login?
- Can I have access to multiple merchant accounts?
- Can a user have access to multiple locations?
- How do I get an Order Cloud login?
- How do I add, edit, remove User Login on Order Cloud?
- What are the password requirements?
- Do I have to login to OrderCloud on my computer at my restaurant?