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FAQ
Frequently Asked Questions
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64 articles in this collection
Written by
ToGo Technologies
and
Jim Spadafore
How to Restart the TIM (ToGo Integration Module) in ToGo
restart TIM
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Written by
Jim Spadafore
Updated over a week ago
Heartland Gift - Customers Paying with Gift Cards
pay with gift card, heartland gift, use giftcard
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Written by
Jim Spadafore
Updated over a week ago
Retrieving TIM Logs for Troubleshooting
TIM Log, ToGo Integration Module, Logs folder, troubleshooting
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Written by
Jim Spadafore
Updated over a week ago
Can I have multiple tax rates based on item?
Tax Rates, Tax Exempt items, Item Level Taxing, Multi Taxes
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Written by
Jim Spadafore
Updated over a week ago
My phone number is incorrect on my ordering page?
Restaurant phone number, receipt, web page
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Written by
ToGo Technologies
Updated over a week ago
Can I change the color schemes, fonts, background?
Web page
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Written by
ToGo Technologies
Updated over a week ago
Can I change the Terms of Service and Privacy Policy?
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Written by
ToGo Technologies
Updated over a week ago
What is the ADA logo on my page and why is it there?
ADA logo, ADA
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Written by
ToGo Technologies
Updated over a week ago
Can I change customer pickup times to list in increments of 15 instead of 5 minutes?
pickup times
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Written by
ToGo Technologies
Updated over a week ago
Orders are integrating to the POS but not printing
printing orders
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Written by
ToGo Technologies
Updated over a week ago
Where does the Message of the Day appear?
Message of the Day
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Written by
ToGo Technologies
Updated over a week ago
How do I show closed for specific days like Holidays?
Holidays
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Written by
ToGo Technologies
Updated over a week ago
Use I'm Here link for Customer Arrival notification on FreshKDS
I'm Here, Customer Arrival, notification FreshKDS
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Written by
ToGo Technologies
Updated over a week ago
How do I set up Pickup,Curbside, Drive Thru or Receipt messages or instructions?
Confirmation messages, instructions.
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Written by
ToGo Technologies
Updated over a week ago
Print Customer Arrival, I'm Here, for ToGo Printer
Customer Arrival, I'm Here, Arrived
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Written by
ToGo Technologies
Updated over a week ago
I don't want my customers to be able to order now for pickup later in the day.
Order now for pickup later
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Written by
ToGo Technologies
Updated over a week ago
I want to use ASAP ordering
ASAP Ordering
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Written by
ToGo Technologies
Updated over a week ago
Can I change my printer settings per order Type?
ToGo Printer, POS Printer
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Written by
ToGo Technologies
Updated over a week ago
I have items not available to order all day
Item availability
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Written by
ToGo Technologies
Updated over a week ago
Our location is in Canada how do I enter the address?
Canada Address
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Written by
ToGo Technologies
Updated over a week ago
How can I limit how many days in advance my customers can order?
Days in advance
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Written by
ToGo Technologies
Updated over a week ago
How do I turn off Online Ordering?
Deactivate, turn off , close, Online Ordering
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Written by
ToGo Technologies
Updated over a week ago
Menu Start Dates and End Dates
Setting Start and End Dates on menus, holiday menus
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Written by
ToGo Technologies
Updated over a week ago
Do I need to set backup notifications?
Backup Notifications
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Written by
ToGo Technologies
Updated over a week ago
Why are my menus showing up that are NOT available during that time?
Unavailable menus displaying
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Written by
ToGo Technologies
Updated over a week ago
What is email setup on Order Cloud in Location Home tab?
Email setup in Location
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Written by
ToGo Technologies
Updated over a week ago
Why am I not receiving backup notifications, when my orders are not integrating to the POS?
Not receiving backup notifications
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Written by
ToGo Technologies
Updated over a week ago
How do I change my URL that the logo and "done" button redirects customers to?
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Written by
ToGo Technologies
Updated over a week ago
What is the difference between US Mountain Standard Time and Mountain Standard Time?
Mountain Time Zone
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Written by
ToGo Technologies
Updated over a week ago
How do I set up Backup Notifications, when do i receive Backup Notifications?
Backup Notifications
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Written by
ToGo Technologies
Updated over a week ago
Can I advertise a promo code on my ordering page?
Advertise Promo Code on Order Entry
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Written by
ToGo Technologies
Updated over a week ago
What do I enter in Unit ID in OrderCloud
Unit ID
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Written by
ToGo Technologies
Updated over a week ago
How long does it take after I change the instructions for confirmation receipts to appear on confirmations?
Confirmation receipt change timing
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Written by
ToGo Technologies
Updated over a week ago
How do I change my default tax rate?
Changing tax rate
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Written by
ToGo Technologies
Updated over a week ago
How can I see who has made changes to my account?
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Written by
ToGo Technologies
Updated over a week ago
How can I see who has access to my account?
OrderCloud User List
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Written by
ToGo Technologies
Updated over a week ago
What internet browser can I use?
Internet Browser
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Written by
ToGo Technologies
Updated over a week ago
HOURS
How do I set limited Hours for a Holiday?
Limited hours for day
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Written by
ToGo Technologies
Updated over a week ago
How do you add, edit Day or Hours for menus?
Hours
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Written by
ToGo Technologies
Updated over a week ago
What is Additional Wait time on the Hours tab?
Additional Wait Time
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Written by
ToGo Technologies
Updated over a week ago
Our Restaurant closes in the middle of the day. How do I reflect that in my hours?
Split Hours
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Written by
ToGo Technologies
Updated over a week ago
WAIT TIME / PREP TIME
What is the difference between prep time and wait time?
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Written by
ToGo Technologies
Updated over a week ago
Can different menus have different wait/prep times?
Different Wait/Prep Times on Menus
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Written by
ToGo Technologies
Updated over a week ago
What is Standard Wait Time under Order Types?
Standard Wait Times
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Written by
ToGo Technologies
Updated over a week ago
What is Large Order Wait Time?
Large Order Wait Time
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Written by
ToGo Technologies
Updated over a week ago
Can I update my wait times on the fly?
Can I update wait times during the day
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Written by
ToGo Technologies
Updated over a week ago
How do I add Additional Wait time for busy periods?
Add Additional Wait Time
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Written by
ToGo Technologies
Updated over a week ago
ORDERCLOUD USERS / LOGIN
How many Users/Logins can we have for our account?
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Written by
ToGo Technologies
Updated over a week ago
I forgot or need to reset my password
Password reset
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Written by
ToGo Technologies
Updated over a week ago
Can we create a general login account for multiple users to use?
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Written by
ToGo Technologies
Updated over a week ago
OrderCloud User Permission Levels & Access
OrderCloud Permission Levels, OrderCloud users, Roles, access
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Written by
ToGo Technologies
Updated over a week ago
I am getting the error "Unauthorized. You do not have permission to access this area of the site"
I am getting an Unauthorized Error
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Written by
ToGo Technologies
Updated over a week ago
Where do I login to Order Cloud?
Where do I login to Order Cloud?
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Written by
ToGo Technologies
Updated over a week ago
Can I change my email address associated with my OrderCloud Login?
Can I change login?
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Written by
ToGo Technologies
Updated over a week ago
Can I have access to multiple merchant accounts?
Multiple merchant account access
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Written by
ToGo Technologies
Updated over a week ago
Can a user have access to multiple locations?
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Written by
ToGo Technologies
Updated over a week ago
How do I get an Order Cloud login?
Accessing Order Cloud
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Written by
ToGo Technologies
Updated over a week ago
How do I add, edit, remove User Login on Order Cloud?
Add, edit, remove Users login
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Written by
ToGo Technologies
Updated over a week ago
What are the password requirements?
Password requirements
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Written by
ToGo Technologies
Updated over a week ago
Do I have to login to OrderCloud on my computer at my restaurant?
Where can I login to OrderCloud from?
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Written by
ToGo Technologies
Updated over a week ago
I'm Here - Customer Arrival Nofications
What is the I'm Here feature?
I'm Here
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Written by
ToGo Technologies
Updated over a week ago
How do I set up the I'm Here feature in FreshKDS?
FreshKDS I'm Here - Customer Arrival
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Written by
ToGo Technologies
Updated over a week ago
Setting up I'm Here - Customer Arrival feature for ToGo Printer
I'm Here ToGo Printer setup
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Written by
ToGo Technologies
Updated over a week ago
What does Customer Arrival mean in the ToGo Printer section?
Customer Arrival - I'm Here
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Written by
ToGo Technologies
Updated over a week ago