ToGo has a feature that can be used with the following Order Types: Take Out, Curbside, Drive Thru. ToGo will send a link in the confirmation email to the customer that will allow the customer to select when they have arrived. Or if using a ToGo built APP a link will pop up on the APP 10 minutes before pickup time.

When the customer selects this link FreshKDS tablets that have the Take-Out View activated will receive have a flashing vehicle appear on the order in the Take-Out View screen on Fresh KDS. This flashing vehicle alerts you the customer has arrived.

Example of customer confirmation and link:

Alert on FreshKDS Take-Out View

Step 1: Setup Takeout View on your FreshKDS

On the FreshKDS tablet you will use for Take-out View:

Select the settings button 3 lines in the upper left
Select Settings
Select Take-Out View
Enable Take-Out View
You can choose to make Take-Out View your default choice if you are only using this view on FreshKDS.

Step 2: Setting up FreshKDS for Notify When Customer Arrives (this step will need to be completed for any of the order types chosen)

Login to OrderCloud
Select Location
Select the Location Admin tab
Under the KDS Integration Settings click Edit
Activate the Notify When Customer Arrives button
Select Save KDS Integration

Step 3: Setup To use for Order Type

Take Out - curbside enabled

If you already activated the Curbside Enabled button on your Take Out Order Type and have completed the steps above you are setup and the link will be sent in the customer confirmation email

Curbside

If you have completed the steps above you are setup and the link will be sent in the customer confirmation email.

Take Out - curbside not enabled

and

Drive Thru

Login to OrderCloud
Select Location
Select the Location Admin tab
Under the Order Types section
Select the Take Out or Drive Thru Order Type
Activate the Always Send the I'm Here link

If you have the steps above completed, the link will now be sent with the confirmation email or if using a ToGo built App the link will pop up on the App at 10 minutes before pickup time.