Backup Notifications occur when the order fails to Integrate into your POS System, FreshKDS or ToGO Printer. If the integration does not occur you will get a backup notification via either a phone call or text based on the Backup Notifications that are configured in Order Cloud.

Backup Notifications are located on the Location Home Tab in OrderCloud.

I AM getting my orders in the POS but still getting notifications.

If OrderCloud does not receive a response from your POS that the integration was successful you will receive a backup notification.


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