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ORDER ENTRY / PROCESSING
ORDER ENTRY / PROCESSING
All about Orders
T
J
42 articles in this collection
Written by
ToGo Technologies
and
Jim Spadafore
If I hit Complete Order and shouldn't have, can I reverse it?
complete order, completed order, complete button, complete order button, green button
J
Written by
Jim Spadafore
Updated over a week ago
Can I remove "Order my Usual"?
Order my usual, ordering old items
T
Written by
ToGo Technologies
Updated over a week ago
Why is Choose Your Pickup Day showing at the top of the menu?
Pickup day
T
Written by
ToGo Technologies
Updated over a week ago
Why am I getting Backup Notifications?
backup notification, phone calls
T
Written by
ToGo Technologies
Updated over a week ago
What if I want to have customers pay at the store?
cash only, pay in store
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Written by
ToGo Technologies
Updated over a week ago
Can I set a minimum age on a menu?
Selling Alcohol, underage, age verification, 21 and up
T
Written by
ToGo Technologies
Updated over a week ago
How do I change the message above special instructions?
Special instructions
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Written by
ToGo Technologies
Updated over a week ago
Items have specific days marked as available but they are showing to the customer.
Daily specials, day
T
Written by
ToGo Technologies
Updated over a week ago
Can I block a certain customer from placing an order?
block customers
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Written by
ToGo Technologies
Updated over a week ago
What information displays on the Order confirmation receipt.
Order Confirmation Receipt
T
Written by
ToGo Technologies
Updated over a week ago
Will I get backup notifications if I do not integrate into my POS?
Backup notifications with no POS
T
Written by
ToGo Technologies
Updated over a week ago
How can I search for an Order?
Search, find orders
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Written by
ToGo Technologies
Updated over a week ago
I have multiple locations, how can I see all orders for all locations at one time?
All locations, all orders
T
Written by
ToGo Technologies
Updated over a week ago
Can I limit my customers to only selecting the next available time or ASAP?
Next available time or ASAP
T
Written by
ToGo Technologies
Updated over a week ago
Can I rearrange the display of my orders?
Orders view, display
T
Written by
ToGo Technologies
Updated over a week ago
If I cancel a future order will it go to the POS?
Cancel future orders
T
Written by
ToGo Technologies
Updated over a week ago
Where can I see Future Orders
Future orders
T
Written by
ToGo Technologies
Updated over a week ago
Steps for processing a Refund
Refund
T
Written by
ToGo Technologies
Updated over a week ago
My Ordering Page is down
cannot order, site down, order page down, not active, order error, We are sorry online ordering is currently not available?
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Written by
ToGo Technologies
Updated over a week ago
Can I edit an order?
Edit order
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Written by
ToGo Technologies
Updated over a week ago
How do I cancel an Order?
Cancel order, refund
T
Written by
ToGo Technologies
Updated over a week ago
How do I get in touch with my customer?
Contact Customer, customer phone number
T
Written by
ToGo Technologies
Updated over a week ago
How do I find the Order Number?
Order number, order information
T
Written by
ToGo Technologies
Updated over a week ago
The order didn't make it to my POS, is my customer still charged?
order integration failure customer charge
T
Written by
ToGo Technologies
Updated over a week ago
Using I'm Here can the customer let us know where they are parked?
I'm Here responses
T
Written by
ToGo Technologies
Updated over a week ago
How old of an order can I refund?
Refund age of order
T
Written by
ToGo Technologies
Updated over a week ago
How long does a refund take to appear on the Customers account?
Refund to customer, refund timing
T
Written by
ToGo Technologies
Updated over a week ago
In the Orders tab is the time displayed next to the order the time the order was placed or the time it for pickup/delivery?
Orders time
T
Written by
ToGo Technologies
Updated over a week ago
Can I print an order from the orders screen?
Printing orders from order tab
T
Written by
ToGo Technologies
Updated over a week ago
Why don't I see all my orders for the past 30 days?
Orders tab
T
Written by
ToGo Technologies
Updated over a week ago
I need to do a partial refund but I only see a Cancel button
Partial refund
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Written by
ToGo Technologies
Updated over a week ago
Steps for processing a Partial Refund?
Partial refund
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Written by
ToGo Technologies
Updated over a week ago
Can I partially refund an Order?
partial refund, refund item
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Written by
ToGo Technologies
Updated over a week ago
Do I need to press Confirm Order button?
confirm order
T
Written by
ToGo Technologies
Updated over a week ago
Do I do a refund in my POS?
refunds, POS
T
Written by
ToGo Technologies
Updated over a week ago
What does cancelled mean on an order status?
Cancelled order
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Written by
ToGo Technologies
Updated over a week ago
What does integration pending mean?
Integration pending
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Written by
ToGo Technologies
Updated over a week ago
What is the difference between refund and cancel?
refund, cancel
T
Written by
ToGo Technologies
Updated over a week ago
I see a Complete Order button, do I need to press this for each order? What does the Complete Order button do?
Complete Order button
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Written by
ToGo Technologies
Updated over a week ago
If an order fails to integrate and I select Charge Card does the customer get an email?
Charge card, email
T
Written by
ToGo Technologies
Updated over a week ago
If an order doesn't print to my POS or fails to integrate, can the order still be charged? Or does it cancel?
Integration failure, charge order
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Written by
ToGo Technologies
Updated over a week ago
Why did my customer's order get cancelled in OrderCloud?
cancelled order
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Written by
ToGo Technologies
Updated over a week ago