ORDER ENTRY / PROCESSING

If I hit Complete Order and shouldn't have, can I reverse it?

complete order, completed order, complete button, complete order button, green button

M

Written by Mary Beth Ayers
Updated over a week ago

Can I remove "Order my Usual"?

Order my usual, ordering old items

T

Written by ToGo Technologies
Updated over a week ago

Why is Choose Your Pickup Day showing at the top of the menu?

Pickup day

T

Written by ToGo Technologies
Updated over a week ago

Why am I getting Backup Notifications?

backup notification, phone calls

T

Written by ToGo Technologies
Updated over a week ago

What if I want to have customers pay at the store?

cash only, pay in store

T

Written by ToGo Technologies
Updated over a week ago

Can I set a minimum age?

Selling Alcohol, underage, age verification, 21 and up

T

Written by ToGo Technologies
Updated over a week ago

Items have specific days marked as available but they are showing to the customer.

Daily specials, day

T

Written by ToGo Technologies
Updated over a week ago

How do I change the message above special instructions?

Special instructions

T

Written by ToGo Technologies
Updated over a week ago

Can I block a certain customer from placing an order?

block customers

T

Written by ToGo Technologies
Updated over a week ago

What information displays on the Order confirmation receipt.

Order Confirmation Receipt

T

Written by ToGo Technologies
Updated over a week ago

Will I get backup notifications if I do not integrate into my POS?

Backup notifications with no POS

T

Written by ToGo Technologies
Updated over a week ago

How can I search for an Order?

Search, find orders

T

Written by ToGo Technologies
Updated over a week ago

I have multiple locations, how can I see all orders for all locations at one time?

All locations, all orders

T

Written by ToGo Technologies
Updated over a week ago

Can I limit my customers to only selecting the next available time or ASAP?

Next available time or ASAP

T

Written by ToGo Technologies
Updated over a week ago

Can I rearrange the display of my orders?

Orders view, display

T

Written by ToGo Technologies
Updated over a week ago

If I cancel a future order will it go to the POS?

Cancel future orders

T

Written by ToGo Technologies
Updated over a week ago

Where can I see Future Orders

Future orders

T

Written by ToGo Technologies
Updated over a week ago

Steps for processing a Refund

Refund

T

Written by ToGo Technologies
Updated over a week ago

My Ordering Page is down

cannot order, site down, order page down, not active, order error, We are sorry online ordering is currently not available?

T

Written by ToGo Technologies
Updated over a week ago

Can I edit an order?

Edit order

T

Written by ToGo Technologies
Updated over a week ago

How do I cancel an Order?

Cancel order, refund

T

Written by ToGo Technologies
Updated over a week ago

How do I get in touch with my customer?

Contact Customer, customer phone number

T

Written by ToGo Technologies
Updated over a week ago

How do I find the Order Number?

Order number, order information

T

Written by ToGo Technologies
Updated over a week ago

The order didn't make it to my POS, is my customer still charged?

order integration failure customer charge

T

Written by ToGo Technologies
Updated over a week ago

Using I'm Here can the customer let us know where they are parked?

I'm Here responses

T

Written by ToGo Technologies
Updated over a week ago

How old of an order can I refund?

Refund age of order

T

Written by ToGo Technologies
Updated over a week ago

How long does a refund take to appear on the Customers account?

Refund to customer, refund timing

T

Written by ToGo Technologies
Updated over a week ago

In the Orders tab is the time displayed next to the order the time the order was placed or the time it for pickup/delivery?

Orders time

T

Written by ToGo Technologies
Updated over a week ago

Can I print an order from the orders screen?

Printing orders from order tab

T

Written by ToGo Technologies
Updated over a week ago

Why don't I see all my orders for the past 30 days?

Orders tab

T

Written by ToGo Technologies
Updated over a week ago

I need to do a partial refund but I only see a Cancel button

Partial refund

T

Written by ToGo Technologies
Updated over a week ago

Steps for processing a Partial Refund?

Partial refund

T

Written by ToGo Technologies
Updated over a week ago

Can I partially refund an Order?

partial refund, refund item

T

Written by ToGo Technologies
Updated over a week ago

Do I need to press Confirm Order button?

confirm order

T

Written by ToGo Technologies
Updated over a week ago

Do I do a refund in my POS?

refunds, POS

T

Written by ToGo Technologies
Updated over a week ago

What does cancelled mean on an order status?

Cancelled order

T

Written by ToGo Technologies
Updated over a week ago

What does integration pending mean?

Integration pending

T

Written by ToGo Technologies
Updated over a week ago

What is the difference between refund and cancel?

refund, cancel

T

Written by ToGo Technologies
Updated over a week ago

I see a Complete Order button, do I need to press this for each order? What does the Complete Order button do?

Complete Order button

T

Written by ToGo Technologies
Updated over a week ago

If an order fails to integrate and I select Charge Card does the customer get an email?

Charge card, email

T

Written by ToGo Technologies
Updated over a week ago

If an order doesn't print to my POS or fails to integrate, can the order still be charged? Or does it cancel?

Integration failure, charge order

T

Written by ToGo Technologies
Updated over a week ago

Why did my customer's order get cancelled in OrderCloud?

cancelled order

T

Written by ToGo Technologies
Updated over a week ago