ORDER ENTRY / PROCESSING
All about Orders
By ToGo and 1 other2 authors42 articles
- If I hit Complete Order and shouldn't have, can I reverse it?
- Can I remove "Order my Usual"?
- Why is Choose Your Pickup Day showing at the top of the menu?
- Why am I getting Backup Notifications?
- What if I want to have customers pay at the store?
- Can I set a minimum age on a menu?
- How do I change the message above special instructions?
- Items have specific days marked as available but they are showing to the customer.
- Can I block a certain customer from placing an order?
- What information displays on the Order confirmation receipt.
- Will I get backup notifications if I do not integrate into my POS?
- How can I search for an Order?
- I have multiple locations, how can I see all orders for all locations at one time?
- Can I limit my customers to only selecting the next available time or ASAP?
- Can I rearrange the display of my orders?
- If I cancel a future order will it go to the POS?
- Where can I see Future Orders
- Steps for processing a Refund
- My Ordering Page is down
- Can I edit an order?
- How do I cancel an Order?
- How do I get in touch with my customer?
- How do I find the Order Number?
- The order didn't make it to my POS, is my customer still charged?
- Using I'm Here can the customer let us know where they are parked?
- How old of an order can I refund?
- How long does a refund take to appear on the Customers account?
- In the Orders tab is the time displayed next to the order the time the order was placed or the time it for pickup/delivery?
- Can I print an order from the orders screen?
- Why don't I see all my orders for the past 30 days?
- I need to do a partial refund but I only see a Cancel button
- Steps for processing a Partial Refund?
- Can I partially refund an Order?
- Do I need to press Confirm Order button?
- Do I do a refund in my POS?
- What does cancelled mean on an order status?
- What does integration pending mean?
- What is the difference between refund and cancel?
- I see a Complete Order button, do I need to press this for each order? What does the Complete Order button do?
- If an order fails to integrate and I select Charge Card does the customer get an email?
- If an order doesn't print to my POS or fails to integrate, can the order still be charged? Or does it cancel?
- Why did my customer's order get cancelled in OrderCloud?