Advice and answers from the ToGo Technologies Team

Search results for:sync

How do I disable the synchronization?

Disable sync, stop sync… To disable synchronization send a request to support@togoorder.com

Can I run a synchronization while I am open?

Sync during the day, sync while ordering… It is not recommended to synchronize your menu during open hours

What time does the menu sync each night?

automated sync… If Auto Synchronization is set up you will see the times Based on the amount of menus set to sync

Editing/Adding Items and modifiers from your POS

Add items, menu sync, automatic sync… Push the Synchronize button (recommended to only run during your store closed time) Once the Sync… Select the Auto-Synchronize button Set the time to run the Sync

How do I synchronize my menus from the POS to OrderCloud?

Sync, update items, menu sync, menu update… To run a menu Synchronization Login to OrderCloud Select Manage Stores Select the… Location Select the Menu Select the Menu Settings tab Select Synchronize

My items aren't showing up in the correct sections after I sync.

sync missing items… After the initial menu import, performing a sync will add new items to your Item Library, but will not

If a modifier group or modifier option is removed from an item in my POS will it be removed on OrderCloud

Modifier, sync… groups and modifier options will be removed from OrderCloud if removed from the POS when a menu synchronization

I ran a sync and my new items are not showing

sync, missing items, new items, not updating… New items are not automatically visible to customers after a sync… In the POS Configuration section if the POS sends a menu (raw data) file to OrderCloud for the sync

What is Synchronization?

Sync, update POS to menu… Synchronization is used for Merchants who have their POS integrated with ToGo… Information that does get synchronized: New items are added to the item library

How do I know if OrderCloud has received my most recent POS updates?

updates, sync, menu changes, menu adds… In the POS Configuration section if the POS sends a menu (raw data) file to OrderCloud for the sync… This Raw Menu Data file must be updated with the changes for the sync to get the changes and apply them